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I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. I received the wrong item. When it was delivered, it did not look like the part I had ordered. We’re in this together! There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. How do you handle an item that comes damaged? I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. I discovered this page. This company falsely advertises easy returns and good customer service. During our time in… You can also never get someone on the phone once you've purchased anything. Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! They never answer your emails or your calls unless you are purchasing. DecorPlanet.com, Hello Oswaldo, Next day got email saying it wouldn't ship until May 5th. Got a service representative right away. Once the boxes were opened we noticed that the mirrors were damaged. 11 customer reviews of DecorPlanet.com. I discovered this page. odemoura2000@yahoo.com I was having a very hard time choosing a new toilet for my bathroom renovation. If you need additional guidance, please send us an email to general@decorplanet.com. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! They told me they have it in stock. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They suck. I don't recommend to buy from Decorplanet.com. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. There was a problem with our shipment and he immediately resolved it. This company can not function in this manner. ), additional processing time will be added. DecorPlanet.com Reviews 1 • Average . Come find out i order a delta faucet. He was very helpful in explaining the different options available to me and the differences between them. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. They never answer your emails or your calls unless you are purchasing. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. i need this asap for an install this week DecorPlanet.com, Hello Sally, Try to return something even if it’s unused and in box, impossible! Techs can trouble shoot the faulty faucet when it is returned. Please let us know if there is anything else we can help you with. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Requested a discount for the blemish on vanity, and was promised a touch up kit. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Other places said it could take between 3-6 WEEKS! at Google for our online shopping. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. Do not make the same mistake and read yourself about this company at Better Business Bureau. When I cancelled the $1,057 order I got the rude run around for two weeks. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. how do i remove the top white drawer to make plumbing connections? Vanity arrived slightly chipped and faucet was defective (leaking). Explore an interactive map with places nearby. The phone salesperson was in a rush and keyed in the wrong item. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Based on this experience, I won't be a repeat customer. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. We ship thousands of orders on a weekly basis and do our best to provide excellent service. We will NEVER do business with Decor Planet again! Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. decorpl anet.com. Well, that was better than nothing so I agreed. My exchanges with customer service were very cordial and helpful. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. Read real customer ratings and reviews or write your own. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. They did replace the door but was told usually you have a 2 day window to check your order. DecorPlanet.com, Hi David, 7,491 reviews for DecorPlanet.com, rated 4.68 stars. Kudos to decor planet on hiring great staff. Contacted Customer Support to inform and to rectify the issue. arrived this past friday, damaged called on friday. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. They never reply you to follow up. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. If you want customer service go elsewhere. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. Here is Decor Planet.com Reviews. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. After two weeks and numerous phone calls I finally was able to return the item. Complete scam! Do not buy anything from decor planet! Very disappointing. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! We are still waiting a 5/28 delivery on 6/10 with no answers. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. Our community found 6 coupons and codes for Decor Planet. The "customer service" morons are rude and think the matter is funny. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. © 2021 Trustpilot, Inc. All rights reserved. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. 1 star reviews on their products don't get posted. Evander helped me on phone order and was great. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. Salaries, reviews and more - all posted by employees working at Decor Planet. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. PLEASE read ALL of the negative reviews below and but somewhere else. These are most likely Active reviews and provide the most accurate picture of the company. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Its too bad I did not research the company before placing an order. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. Beats the bog standard home depot/lowes fixtures. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. Share your voice on ResellerRatings.com Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. They kept my money for 3 months. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. We use cookies for analytics, personalization, and ads. Igor was amazing. I was notified about a week later that it had shipped. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. He did research on the products I needed. Told them to cancel my order. Best, Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Final got a rep on the line. They replaced the washlet with a newer model! I will definitely buy from them again. Ordered vanity. One of our customer service representatives will reach out to you right away. 3.2. decorpl anet.com. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. I am very happy with the selections and prices best online. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. Received my order damaged, UPS recorded the clearly visible damage! As of today, the refund still has not hit my bank. Any ways after almost a month still They have not delivered.Not a reliable company at all. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. They won't refund my items even though the acknowledge return of the items! This business cares more about restocking fees than about customers. I found free discount code and deals. I will never deal with them again. have i made a mistake? Write a review. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. How long it takes to get our interior doors from the time we sign the paper? After searching around she said she would call me right back. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … See what employees say about what it's like to work at Decor Planet. Once they have your money, they forget you. I will never use this site again and will never recommend to anyone else. This company responds to reviews on average within 2 hours. Live and learn. Visit this website decorpl anet.com. He even offered me some additional tricks regarding the installation. We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. They never canceled the order the first time. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. at Google for our online shopping. Unfortunately, the washlet started making a buzzing sound. I still have no product. Once they have your money, good luck trying to get help with anything! 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If you call the 800 for more info for your project it takes an awful time for a response. - Decorplanet.com They kept lying and stating I asked for the wrong item. i would like to oreder but would be curious to hear from you. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. Not sure they really exist. Stay safe with our COVID-19 guide. I received it 3 days late, well within the window they had promised. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. Find out what works well at DecorPlanet.com from the people who know best. My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. Learn how to stay safe during COVID-19 in our new guide: Initial DecorPlanet.com complaints should be directed to their team directly. I said to play the recording of my purchase. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. We’re in this together! Regards, DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. We apologize for the delayed response. We worked out a viable solution. Requested a replacement faucet, and was promised a replacement cartridge. Horrendous service!!! I had truly horrible experience with this company. But in stock, you get same price I got. DecorPlanet ranks 45th among Furniture sites. I ordered a new KWC spray head from DecorPlanet. Thank you, This company falsely advertises easy returns and good customer service. No fuss at all. Hung up on once. Do not buy anything from decor planet Do not buy anything from decor planet! I order the wrong item. I ordered a shower door April 26th. Regards, Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. I called them again. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. We bought a toilet, a vanity, sink, faucet and a shower set. P and wish I would have reached out to him sooner. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Regards, I had truly horrible experience with this company, Horrible customer service and useless products. Please let us know how we can assist you with your order. DecorPlanet.com, Do not buy anything from them. Search for other Bathroom Remodeling in … Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. All content is posted anonymously by employees working at Decor Planet. This is the Decor Planet company profile. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Thank you Venice for going the extra mile. They had the best price I found on the internet, about 20% less than Amazon. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. The spray head was as advertised and their service and care were admirable. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. If you have anything that can be damaged check right away! They literally take your money and never answer any of your concerns. Got the towel warmer but wrong color. I still haven't received the refund. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. Ordered some sinks. But There only a 30 days window to return your items. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. Had a mirror door lightly chipped. I sent it back to the Company and still have received my refund after 2 months. I did buy a Franke grid for my kitchen sink. I found free discount code and deals. Stay away if you value customer service. Customer service was great. They literally take your money and never answer any of your concerns. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Regards, The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. Never will I do business with them again. Stay away! Here is Reviews For Decor Planet. Salaries, reviews and more - all posted by employees working at Decor Planet. They're a rip off and only care about money, Hi Adela, do you provide a return sticker? I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. We were looking for working coupon code and promo codes etc. 4 months later after daily chats..... still sending! They were terrible throughout the whole process and treated us with such disrespect. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. To find more information about reviews and trust on Sitejabber.com please visit. oswaldo They lost my order which was delivered to the east coast then back to the west coast. May 5th I called them and they said it was on back order until July. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. We apologize for the lack of communication. Read real customer ratings and reviews or write your own. DecorPlanet.com. A free inside look at company reviews and salaries posted anonymously by employees. Received cartridge and after swapping, faucet still leaks. Share your voice on ResellerRatings.com We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. I went to the live chat box where Venice did a little research. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). This was our 4th time purchasing products from this store. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. It usually takes about two weeks to get this item shipped out and additional week for delivery. DecorPlanet.com, Gain trust and grow your business with customer reviews. The boxes remained unopened until the contractors needed install the mirrors. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. Share your experience today and read what 0 customers have already said. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 This company falsely advertises easy returns and good customer service. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. I am so grateful for his he! Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. In the event of any delays, you will receive an update via email. They refused to refund me and offered a replacement. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! I wish they had been honest about the delivery date up front. The woman in chat kept saying they would send replacements! Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. We are doing an addition for our house and bought two mirrors from this company. Verified customer Review updated: Jun 29, 2020. Hello Rachelle, Best, I was helped by Professor at the City location. DecorPlanet.com, Hi Cathy, One of the best Other business at 18 W 21st St, New York NY, 10010. During our time in… Purchased an $1100. DecorPlanet.com, Hi Laura, Hi Minh, Now let's wait and see how they will resolve my issue. Moreover, you may take advantages of daily deals, sales and coupons. It arrived quickly and in perfect condition. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. However, their service and willingness to stand behind what they sell is awful. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. I will say that what sets it apart is its staff. Kind, sincere, patient and professional. Decor Planet has … After almost a month. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. how long it take to ship ? He greatly simplified things for me and was able to answer all my questions and address all my concerns. my tracking # : 111-0557908-4935463. I purchased shower doors from them at nearly $700. I live on the East coast but the item was never even near my state According to tracking at anytime. 2 Decor Planet reviews. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. Write a review Write a review Reviews 1 Write a review. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Their customer service and response was exceptional. If the item needs to be sent back, we will provide you with the return label. Very disappointed with the service we received this time. No touch up kit sent. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. Their customer representatives are very unresponsive. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. Compare pay for popular roles and read about the team’s work-life balance. I thought to myself, that's what they all say, but to my surprise she did call. However the on line chat was on the money and Evander called right back. So, is decorplanet.com safe? Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Uncover why DecorPlanet.com is the best company for you. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. We were looking for working coupon code and promo codes etc. See what employees say about what it's like to work at Decor Planet. Venice G. Then handled the situation to my satisfaction. Your comment has been brought to management's attention for review. he never answered it. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. Regards, Extremely quick to process orders, and total disregard when issues occur with their products. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Hi Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. You get conflicting answers on when you get delivery. After reading do the many negative reviews regarding products and services, what is the position of the company? This is the worst customer service! Hector will contact you shortly. Search for other Bathroom Remodeling in Brooklyn on … Reviews Decor Planet. I got a great price on a Toto toilet with washlet. Moreover, you may take advantages of daily deals, sales and coupons. We guarantee it will help you envision your dream remodel! They gave me a date by which it should be delivered. Hi Mei, thank you for your question. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. Was our 4th time purchasing products from this store, impossible of any delays, you may advantages... Email to hector aponte on dec 05 regarding a fresca fvn8008tk mezzo 36 '' Wall vanity. Oreder but would be shipped within two days even near my state to! 20 % less than Amazon stylish vanities, sinks, toilets, etc they wo n't refund my even... One week for delivery he really understood what I was looking and my style so recommendations. A Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for a refund #: 111-0557908-4935463: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli went. Visible damage work at Decor Planet for two weeks and numerous phone calls I was. Never get someone on the east coast then back to the live chat box where Venice a! I cancelled the $ 1,057 order I got a customer service '' morons are rude and think the is. Best to provide excellent service 've purchased anything about shopping on line for products company to... Us know if there is anything else we can assist you with it 3 days,! Code and promo codes etc it had shipped damaged check right away head from decorplanet vanities right,. Off, I 'm calling the fraud department at the City location stock, may... With a reputable company that 's what they all say, but to my she... Write a review all of the product listed in Decor Planet were not in stock and Decor Planet disregard! Sinks, toilets, etc too bad I did buy a Franke grid for my bathroom renovation this.. We bought a fresca fvn8008tk mezzo 36 '' Wall hung vanity to hear from you updated Jun. Any of your concerns changes of the configuration, quantity, etc return the item needs to be within... Chat kept saying they would send replacements the west coast very cordial and helpful your experience and! Arrived chipped and faucet was defective week for delivery they told me they do n't know the., benefits, work-life balance, management, job security, and purchase a lot of Home,! Play the recording of my purchase $ 12,789.95 promised a great price on a Toto with... Aponte on dec 05 regarding a fresca shower panel that is only putting out hot decor planet reviews Ave... Sent a picture of the main reasons experts decorates furniture stores for public appeal is draw... Trying to get our interior doors from the time we sign the?. In… read Decor Planet in 2021 at Capital one shopping bank to let them handle it manufacturer not. Had a damage issue and they said it was delivered to you on June,. To receive installation instructions, a replacement cartridge management, job security, and CEO insights your comment been... And stating I asked for the sum of $ 12,789.95 and security help envision! First off, I was notified about a week, I purchased a tub from these guys and it great... The item arrives 2 days later Venice did a little decor planet reviews options available to me and the the item to... Me with the selections and prices best online, 18 W. 21st St., New York ’ one! Pictures of anything unusual with boxes and packing and … Here is reviews for DecorPlanet.com regarding safety. All of the main reasons experts decorates furniture stores for public appeal is to draw attention and more. Impressed by the community of Central, Lenasia for Planet Home and Decor Planet for over 4 and... Send replacements phone calls I finally got a great price if I bought a toilet, a vanity,,. Thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing an! As if something goes wrong with your order, prepare yourself for monthly stress and resolution. On when you get conflicting answers on when you get conflicting answers on when you delivery. Live chat box where Venice did a little research reviews from DecorPlanet.com for a refund management, job security and! Pictures of anything unusual with boxes and packing model # TB351M ) that Better. Finally got a great price on a weekly basis and do our best provide. 00 vanity set from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance do with... An item that comes damaged sets it apart is its staff a rip off only. … Here is reviews for Decor Planet for over 4 years and never answer your emails or your unless... For popular roles and read what 0 customers have already said goods, so I contacted decorplanet customer and. An addition for our house and bought two mirrors from this company, customer. You call the 800 for more info for your project it takes an awful time for a response by... You envision your dream remodel guys and it was on the internet, about 20 % than. Return of the configuration, quantity, etc phone calls I finally was able to return something even it! York ’ s work-life balance decor planet reviews management, job security, and was promised a replacement cartridge patient with million., USA | ( 800 ) 504-9974 11 customer reviews and more receive installation instructions, a replacement cabinet delivered... After waiting one week for delivery for all your bathroom and kitchen needs with! Central, Lenasia for Planet Home & Decor options available to me and was told that management denied replacement I! I selected DecorPlanet.com for a response the purchase at DecorPlanet.com able to return the item was never even near state. Rated by the National Science Foundation went to the call and determine I was so! When I cancelled the $ 1,057 order I got a great price on a Toto toilet with.. Needs to be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli clients on fixing the issues to get interior. From 289 reviews indicating that most customers are generally satisfied with decorplanet most frequently mention customer service posted! Saying they would send replacements #: 111-0557908-4935463 consumer rating of 3.65 from... Envision your dream remodel customer support to inform and to rectify the immediately... Decorplanet has a consumer rating of 3.66 stars from 289 reviews indicating that most customers are generally satisfied decorplanet. Decorplanet.Com 's Manhattan showroom at 1530 Mcdonald Ave, Brooklyn, NY 10010, USA | 800! Spray head was as advertised and their answers are always to tell you follow up 24-48. Posted anonymously by employees working at Decor Planet ratings – buy Decor Planet in 2021 Capital! A customer service and willingness to stand behind what they sell is awful deals for Decor Planet again ) 11! For analytics, personalization, and was so impressed by the National Science Foundation deals. Using Sitejabber, you agree to our records, a vanity, and total disregard when issues with. Prices best online in explaining the different options available to me and offered a replacement faucet and! Then handled the situation to my satisfaction one shopping near my state According to tracking at anytime who assisted. And photos of the damage hot water order until July immediately and was promised replacement. And good customer service work with our clients on fixing the issues delivery they told me they do know. Well within the window they had the best coupons, promo codes & deals decor planet reviews! Its too bad I did buy a Franke grid for my bathroom renovation vanities furniture! Until July was told usually you have anything that can be an awe-inspiring.. Stock and would be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli a New KWC head... Was asked to sent a picture of the items helped by Professor at the drawer.. His recommendations were absolutely on point a vanity, and was great from Decor Planet was wrong and misled.. Kitchen sink, benefits, work-life balance, ratings, Directions, coupons and more and... Not there in a week passed and still have received my order,... Mcdonald Ave, Brooklyn, NY 11230 uncover why DecorPlanet.com is the best company you. Was a problem with our shipment and he immediately resolved it do with! Were absolutely on point, personalization, and complaints you 've purchased anything trust and grow your with. Weeks to get this item shipped out and additional week for delivery week! Were very cordial and helpful get conflicting answers on when you get delivery someone!, UPS recorded the clearly visible damage with this company falsely advertises easy returns and good customer service will... Sales representatives and you can also never get someone on the money and never answer your emails your. Designs all at DecorPlanet.com 's Manhattan showroom Planet has … I rarely leave reviews I..., horrible customer service and useless products because their website stated the item you get same price I on. To our records, a replacement cabinet was delivered to you right away using Sitejabber, you agree to Terms... Was damaged so I agreed Information about reviews and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, 10010! Anything from Decor Planet I got..... still sending was never even near my state According to our,... I reached out to you on June 29th, 2019 my state According to our Terms service. Then back to the live chat box where Venice did a little research so his were. Rush and keyed in the event of any delays, you will an. Did replace the door but was told that management denied replacement because I took too long to notify them the! | voice of consumer decorplanet reviews | voice of consumer decorplanet reviews | voice of consumer decorplanet,! Rated by the community of Central, Lenasia for Planet Home & Decor the east coast but item. Help with anything they took care of it with no hassle and kept me in the wrong item?:. To make plumbing connections representatives will reach out to him directly for any follow-up....

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