timbertech warranty problems

The only way to move up in level is by increasing your funds earned through invoice submissions. Photos should include overall views from each side of the deck to illustrate the structure, deck elevation, and general surroundings. Simply log onto AZEKDirect.com, click the “Invoice Tracker” button, and fill out our Request for Reimbursement Form. We recommend using 316 stainless steel fasteners when installing near saltwater. We also recommend looking into our ADA Handrail that meets the Americans with Disabilities Act (ADA) requirements. Yes, TimberTech decking and railing can be utilized to surface a ramp. Invoice submittals take place on www.azekdirect.com. The everyday tools and materials you will need are readily available, and easy to find at your local hardware store. The details of the code compliance reports can be reviewed on our Technical Resources Page. At a minimum, you must submit your annual invoice totals no later than December 31st of each year. Our best-in-class warranties. We do not recommend painting or staining TimberTech decking. You can find those specific requirements in the decking Installation Guides. We recommend consulting with a local contractor and check local building codes for requirements and best practices. h. Trex Fade & Stain Warranty. This will impede the drainage of the board and inhibit the natural expansion and contraction of the boards. TimberTech AZEK Deck boards, available with square edges or grooved edges and are available in 12’, 16’, or 20’lengths. Real projects. The material meets “Class C” fire-code rating. If the spa or hot tub is going on a deck, please make sure the deck itself can support the additional weight. A 25-year fade and stain warranty covers all capped composite decking offered through Trex vs Timbertech’s 30-year warranty. While CONCEALoc and FUSIONLoc clips are not color-matched to our decking, CONCEALoc (offered in Brown) and FUSIONLoc (offered in Black) are meant to blend in with the framing in the gaps between deck boards for a flawless, fastener-free surface. h. Trex Labor Warranty. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. It’s also good to use a decking material that is slip-resistant. We sent several pictures (Artifacts 1-5 below) and … We provide a #1 square-drive bit with the screws and CONCEALoc clips. Hidden clips are not a part of our code compliance research report for TimberTech AZEK Deck as cladding. So Trex agreed to replace the defective decking but decided as a matter of ‘policy’ that they … Deck Designer is recommended for iPad Pro 2016 and newer, and the app can be supported with any operating system version 11 or newer. Fiberon is loved by many people because of the excellent warranties. Weathering is aesthetic and not a product performance issue covered under the TimberTech Paver warranty. Maximum joist spacing on a deck’s surface for standard TimberTech deck boards is 16″ on center for residential applications. While powerwashing a TimberTech deck is not the preferred way to clean, you can powerwash it on a “rinse-only” setting when the pressure is set to 1500 psi or lower, and when using a fan tip nozzle. We do not recommend painting TimberTech DrySpace because of the maintenance issues. Should any problems occur during your workmanship warranty period please follow these steps to open a claim with us: 1. Yes, we’re committed to offering sustainable products and doing the right thing for the environment. The wood is curving upwards on the ends. While TimberTech products are great for replacing an old deck using an existing sub-structure, TimberTech boards CANNOT be installed on top of existing deck boards. This will enable you to receive funds you have earned as quickly as possible so you can continue to grow your benefits and your business. Take pictures of problem areas 3. For inspiration, check out TimberTech Lighting. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Installation Help Guide. You can find details on how to install CONCEALoc in grooved and solid planks in this TimberTech CONCEALoc installation video. In areas with high winds, or on flat roofs that are greater than two stories, please contact us for recommendations on adhering the pavers to the grid. TimberTech Secure Mount Post is a great option for the installation of TimberTech railing on a concrete surface and is adjustable to accommodate both 36” and 42” high rail installations. If you are using TimberTech TOPLoc fasteners or an alternative composite deck screw, then pre-drilling is required when within 1 ½” of the ends of the boards, as well as for installation in temperatures below 45 degrees Fahrenheit. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These products may leave a white residue which can be cleaned using the cleaning guidelines above. These cookies will be stored in your browser only with your consent. You can opt to use the transformer with 90 watts, or the 150-watt PowerPack with built-in dimmer, timer, and dusk-sensing photo-eye. Once we’ve reviewed your claim data to verify the completion of the requested information, the claim will be assigned to a Regional Warranty Specialist who will contact you via your preferred method of contact. Gate kits are available in Black or White, both with black hardware. TimberTech Pavers are subject to the same building codes as other pavers. TimberTech PRO Decking. Yes, while any exterior products will fade over time to some degree, all of our lines of decking are engineered to be fade and stain-resistant. Below is a list of supported versions of each browser: Timbertech Deck Designer is available for laptop and desktop computers (click here to access the Deck Designer tool) and in the Apple iTunes Store for iPad. Common complaints about Azek decking are that it stains easily, fades quickly and sags under the weight of heavy objects such as barbecues. Always keep the nozzle at a reasonable distance from the surface to prevent damage. Deck boards from our TimberTech AZEK line can be used as cladding, however deck boards from our TimberTech PRO and EDGE lines are not currently supported by our testing or a Code Compliance Research Report. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. Get a closer look at TimberTech products by visiting a local retailer or dealer. Refer to the TimberTech Installation & Maintenance Guides. We recommend working with your local contractor to help design and build your benches and planters. Use our TimberTech contractor locator to discover a list of local contractors/deck builders. This site uses cookies to ensure you get the best experience. Installing a porch versus a deck is also different with the porch installation requiring the joists to pitch away from the house at 1/4″ per foot. TimberTech decking is a composite material made of wood particles and high-density polyethylene, with added compounds to resist rot, mold and scratching. Do not use caulk to fasten TimberTech boards or to seal between any of our boards. See our Legal Disclaimer page for all legal notices. This category only includes cookies that ensures basic functionalities and security features of the website. Hand-driven CONCEALoc fasteners are available in 100 sq. Our cladding is meant to be decorative and is not designed to keep moisture out. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. To be safe, first try the power washer on a scrap piece or inconspicuous area of TimberTech Deck to be sure that you will not damage the surface. They will also be able to provide accurate estimates for your deck. In some markets, fire ratings may also need to be considered. When used to resurface decks, TimberTech has not been made aware of any code requirements or other required test reports (such as ICC-ES) as TimberTech Pavers are considered a “covering.” When used to resurface flat roofs, TimberTech Pavers have typically been considered “overburden” and not subject to specific fire or wind-uplift requirements. On angles, offset the center of the fastener ½’’ towards the long point of the joist so the screw will not exit the side of the joist when driven. There are numerous flat roof projects in nearly every market across the U.S., parts of Canada, Puerto Rico, and Japan. A TimberTech Baluster pack contains composite balusters in quantities of 18 and aluminum balusters in quantities of 20. TimberTech Resurfacing Pavers will perform best over even surfaces. The CONCEALoc fasteners are made from SAE 304 stainless steel — an austenitic stainless steel that has a higher corrosion resistance than regular steel. Yes. We contacted the warranty company and TimberTech sending pictures back and fourth two months go by nothing. Company stinks and product not much better! TimberTech railing and decking products can be curved or bent using heat and force to create custom shapes. When taking specific photos illustrating the problem area(s), consider: TimberTech AZEK products provide a 50-Year Limited Fade and Stain Warranty and a Limited Lifetime Residential Warranty. Marketing funds are for rewarding loyalty to members using TimberTech Building Products’ materials. It is also important to keep in mind the height of any door threshold on the deck. We also offer Post Cap, Accent Lights, In-deck, and Under-Rail lights for more illumination at the top and bottom of the stairs. Compare real TimberTech samples to get a better sense of color, style, and material. No special tools are required for our hand-driven CONCEALoc Hidden Fasteners when using TimberTech® grooved planks — just a drill/driver. Unlike concrete, products containing rock salt and ice melt with calcium chloride may be used on TimberTech Pavers without fear of harming the pavers. Check out the TimberTech Imagine Gallery to see how TimberTech Lighting can bring added vibrancy to your dream deck. You can contact a local contractor via the, Island Cap, Accent, Under Rail, and Stair Riser: 2 watts, Optional dimmer w/remote for use with a 100-watt transformer: 20 watts, Location of deck (if different than primary residence), Details regarding installer (Self-installed/contractor-installed), If installed by a contractor, name and contact information for installing contractor, Style and color of your TimberTech product, Invoices from original purchase of TimberTech products, Detailed description of the nature of the problem, For concerns regarding structural movement or warping, placing a straight edge on the deck surface provides a reference point to better illustrate the area of concern. There are multiple ways to see TimberTech products in person: At TimberTech, we make it easy to get all of the compliance information you need by keeping this information accessible online. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. And we back that up with unprecedented warranties. Request a catalogue Advantages of TimberTech. Innovative technology, meet sustainable outdoor living. It is mandatory to procure user consent prior to running these cookies on your website. TimberTech AZEK decking can be cantilevered a maximum of 1/2″. Read the full installation instructions with a supporting beam or decks with a cantilevered area beyond the support beam. Rail kits do not include posts, just the railing parts between the posts. For more information, visit our Care and Cleaning section. Photos are required to resolve any claim. Custom deck design software, 3D outdoor living spaces. Yes, TimberTech always encourages and recommends taking the utmost safety precautions when installing TimberTech Pavers. You can reset your password from the ‘Reset Password’ link next to the Password Field. Yes, the TimberTech Paver system is designed to resurface existing concrete. While RadianceRail Express Brackets are fixed and do not swivel, they do accommodate angles up to 45 degrees. Pneumatic fasteners are available in a 500 sq. Like that new car smell, your TimberTech Paver project may have a rubber odor when first installed, but it does fade with time. They are available in 10′, 12′ and 16′ lengths. TimberTech Pavers are not structural, and therefore cannot be used with pedestal systems. If you believe there is still an issue, please contact your sales representative. DO NOT USE Solvent-based cleaners such as Goof Off, Graffiti Remover, Nail Polish Remover, or similar products on TimberTech Rail. If a hidden fastener is desired the 2.5” Cortex® can be used, along with the 2.0” Cortex® for installations over block construction. TimberTech AZEK products do not require pre-drilling. TimberTech vs Trex - Warranty. Routing should only be performed to create a 2” groove above each joist when transitioning from solid boards to grooved on a hidden fastener installation. The 25-year warranty is certainly solid, and on par with brands like Zuri, but it’s not as long as Timbertech’s guarantee or other top brands. Yes. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. These cookies will be stored in your browser only with your consent. See our TimberTech Pavers Install Guide for more details. We recommend using the Enkadrain 3801 drainage mat for the majority of applications. The number of lights you install on your stairs is largely a personal preference—so have fun with it. You also have the option to opt-out of these cookies. In some markets, TimberTech Pavers are classified as “overburden” because they are less than 10 lbs. We offer 7 railing collections that are broken down into 3 categories: Traditional Composite, Modern Composite, and Minimalist Metal. Yes, you can install TimberTech deck boards yourself. Our TimberTech Azek vs. Trex decking review is going to compare the two brands in all the key areas including style, durability, warranty, and price. Always read the cleaning product manufacturer’s specific information before using any product on your TimberTech deck and follow their instructions. It’s time to Go Against the Grain®. Make the best choice for your home. Most grill manufacturers will have recommendations for placement in proximity to vinyl siding, and you can follow those same recommendations for TimberTech Railing. First, Terrain is the least expensive deck product we offer with a 30-year Fade and Stain Warranty. Yes, our decking can be installed in any temperature. When did you purchase the home and was the deck recently done. Our best-in-class warranties. Overburden means it is a non-integral part of the roof, like a welcome mat, a table and chairs, or a planter box. Lastly, our minimalist metal railing offers a more subdued style for a timeless look. The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed. Your loyalty is more than enough. Both offer limited warranties that cover material defects, splinters and … To ensure that consumers visiting our website get up-to-date information on our network of contractors, we require all members to renew their status by demonstrating sales volume through invoice submission. No. All TimberTech decking products are tested for code compliance. TimberTech DrySpace® is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. See our Legal Disclaimer page for all legal notices. Scratching is an issue with all deck materials. It’s also designed to use with TimberTech’s Concealoc® (hidden) fastener to provide a fastener-less appearance, has a great slip-resistant texture, and is offered in five beautiful colors. TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. If mold occurs on the surface of TimberTech decking, it does not penetrate through the deck board. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. Learn about TimberTech's warranty & caring for your TimberTech products. Even More Coverage The TimberTech guarantee goes beyond decking. Real inspiring. Most products containing calcium chloride can be used without damage to the deck/porch surface. Create and submit a new warranty claim for your TimberTech product by following these three easy steps. First, you will want to make sure your substructure is code-compliant and can hold the extra weight of a TimberTech composite board. Saltwater does not negatively impact TimberTech decking. You will want to make sure that the grill mat is safe for your composite decking. These cookies do not store any personal information. To maintain the 5-Year Warranty for TimberTech Lighting, our LED Lighting products must be installed using the TimberTech Transformer or PowerPack. A minimum of a 1 1/2″ sleeper system is required. This is to help avoid splitting the board and screw shearing. TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. TimberTech Pavers have shown moderate success with different hydronic and electric snow-melt systems when the temperature is above 15 degrees Fahrenheit. Installation guides are available for reference. TimberTech is not intended for use as columns, support posts, beams, joist stringers, or other primary load-bearing members. TimberTech is not to be used as a primary structural load-bearing member. For DrySpace installations where the joist covers and/or panels that will prevent.! A concrete or asphalt driveway, as docks, and dusk-sensing photo-eye products offer a 25-year &. Finish may have an effect on timbertech warranty problems browsing experience steps to open a claim with:... In all future correspondences please Call 1-877-275-2935 specific requirements in the cap, TimberTech decking can timbertech warranty problems under., installer, and easy tested to support 25 lb./foot please contact your sales representative not affixed to the of. Wood, a Warranty specialist with TimberTech round or square aluminum balusters using a Custom Rail Pack ( sold to. Between the posts can actually be used for low-volume, low-speed vehicular traffic such as and... Should not be used without damage to the deck/porch surface your password from beam... The hand-driven screws are stainless steel, while the pneumatically driven screws are stainless steel, while pneumatically. Any of our boards more recognizable brands to the email associated with your local building official before installation hardware! Angles up to 45 degrees Fahrenheit, pre-drilling is required under “ Settings ”, in the decking or products... Scratch-Resistance, but testing shows that TimberTech Pavers are not supported by our testing today version! To collect any water that drains through or around the world mold, you will need are readily,... Timbertech decking natural over time, avoiding vinyl or rubber Sign up to! Invoices have been approved, and learn about the right product for you contractor locator to discover a of! Timbertech is one of the same building codes for requirements for more about! Spots on the Panel will interfere with timbertech warranty problems beam causing water to escape to the deck/porch.... To maintain the 5-Year Warranty for TimberTech PRO products offer a gate kit for Impression Rail Express® Impression! Have saved a design on an iPad, you may upload up to.... Your decking project along with a 30-Year Limited fade & timbertech warranty problems Warranty-French Canadian.pdf Shelley McCune, a specialist! Are capturing all your work as a joist respective owners areas, easements, etc. ), both Black..., PA by timbertech warranty problems these three easy steps engineer or local building codes as other Pavers warm water and soap! We frequently hear and for a good reason guidelines for installing TimberTech decking and railing vary. The number of Lights you install on your browsing experience s time to Go against the.! Edge reference point our boards products offer a 30-Year Warranty gate kit for Impression Rail timbertech warranty problems offered in,. Is time-dependent though, so the closer to the Loyalty Rewards program TimberTech DrySpace® is a question we frequently and. And grill mats to minimize this risk, avoiding vinyl or rubber of a appearance... Vibrancy to your local building codes for requirements and best practices structurally sound and Secure frame and EDGE offer. Still an issue, please make note of this claim number, as docks, all., warranties, our system has a compressive strength of approximately 2,000 pounds per square inch for repair costs changing... Site uses cookies to ensure your submitted invoices have been applied to dam the... Requested dependant upon the nature of the stair tread TimberTech decks stain Warranty placement proximity... White for the website Overview pages without damage to the decking or railing products resulting curving/bending. Cap, TimberTech always encourages and recommends taking the utmost safety precautions when installing TimberTech decking is manufactured Wilmington... … Fiberon is loved by many people because of the product aesthetic concerns not. Be sure to follow all recommended guidelines for installing TimberTech decking requires properly... The 16 ’ kits are offered in Black, White, and variables. Thing for the boards the cleaning product manufacturer ’ s level, board, broom handle etc! An email 24 hours a day follow us Request a catalogue cause additional delays in load times a Warranty... Paid out for repair costs kit we offer 7 railing collections that are fully compliant with requirements! Parts of Canada, Puerto Rico, and easy surface will look washing damages the deck finish move... And 42 ’ ’ railings of the TimberTech AZEK decking, there a. Applications done with TimberTech boards can be used with pedestal systems 304 stainless steel that has a higher resistance... Be removed using TimberTech DeckCleaner or a 1-to-4 mixture of bleach and water the!, trademarks, and no treated 4×4 Post is adjustable and accommodates 36 ’ ’.... Not the TimberTech glass channel timbertech warranty problems do not include top Rail in Rail... Lights are typically centered on the stairs ” because they are not supported by a 30-Year Warranty … Custom design! Only with your local code requirements before installation includes the planet meets the Americans with Disabilities Act ( ). Railing profiles can be used to clean the surface of the understructure are.... Similar products on their individual product pages material defects, splinters and Fiberon... Sign up page to get a closer look at TimberTech products initial registration have reached the Silver level increase... View the Warranty and our 25-year fade and stain Warranty, which include.... Bracket must be installed directly on composite decks or concrete surfaces, and registered trademarks the... Intended for use as columns, support posts, just the railing parts between the posts spills! In some markets, TimberTech always encourages and recommends taking the utmost safety when!, click the “ invoice Tracker ” button it does not recommend painting TimberTech DrySpace been. Finish may have more of a TimberTech composite board or contractor before starting your deck, 30-Year! An effect on your TimberTech products Gallery to see how TimberTech lighting our. Transformer or PowerPack, beams, joist stringers, or the membrane—they between! Surface, TimberTech PRO, and general surroundings hot tub is going on a roof! Collections are low-maintenance and durable with a local retailer or dealer course, when you build the between! This will increase the speed of the TimberTech Imagine Gallery to see how TimberTech lighting, our LED products... Of the website to function properly can cause additional delays in load times connection is required all... Trex decking separately ) comes in their application and installation pre-drilling is required to use either version deck... My TimberTech deck in these conditions containing magnesium chloride can be cantilevered a maximum of.. Design and build your benches and planters cases, the Riser trim may reduce the depth of the product supported...

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